Service Delivery Changes

By Meaghan Gray, Toronto Police Service Published: 10 p.m. March 16, 2020
Updated: 9:05 a.m. March 26, 2020

The Toronto Police Service has been implementing its own plan for COVID-19 and we have been actively working with our City of Toronto Emergency Management partners.

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We have been taking advice from public health officials and making decisions that balance our need to provide community safety with maintaining the health and safety of our members. Currently there are no changes to our policing operations but in how we deliver some services. 

For the latest updates on police service delivery changes visit tps.on.ca/covid-19

Service Delivery Changes

The TPS has made some service delivery changes in light of the public health and government advice, and we are recommending the public consider the various ways they can engage with the TPS, aside from making an in-person visit.

As of 1 p.m. on Wednesday, March 18, 2020, all Toronto Police Service facilities, including Headquarters, will be closed to the public.

Emergency calls for service, those involving an immediate threat to life or property, will be responded to.  For emergencies, Call 9-1-1.

For non-emergencies, dial 416-808-2222. 

You can also use our  online reporting system for incidents such as: 
 


  • Damage to Vehicle or Property under $5,000
  • 
Driving or Parking Complaints
  • 
Traffic Issues or Concerns
  • 
Graffiti
  • 
Theft or Fraud Under $5,000

This means, until further notice, all Criminal Record Checks and Criminal Record and Judicial Matters Checks must be submitted online.  Vulnerable Sector Screenings, including fingerprinting, can be arranged under exigent circumstances by calling 416-808-8244 or email referencecheckprogram@torontopolice.on.ca.  

Currently, all meetings and events organized by the TPS between now and April 1st are cancelled.

Picking Up Property

The Property Unit, located at 330 Progress Avenue, is closed to the public until further notice. Services will continue to be provided to the public, over the phone, by calling 416-808-3750 between 7 a.m. and 7 p.m.

Frauds & Scams

We would like to remind the public to be extra vigilant when it comes to those trying to sell or provide products or services associated to Covid-19.  Reliable, accurate and up-to-date information is provided through local public health officials.  

Anyone who believes they have been approached or contacted by someone who is misrepresenting themselves in an effort sell goods or services should report to police online at  tps.on.ca/core 


Changes to Staffing Levels

Toronto Police Service members have been provided with the same direction as the public when it comes to travel, self-isolation, and self-monitoring, however, this direction has impacted a very small number of members and we have not had to make any changes to our policing service or operations. 

Prior to Covid-19, the Toronto Police Service had plans in place to address staffing needs during a public crisis or emergency.  These plans include repurposing of resources, modifying members’ shifts, and adjusting our service delivery model.  All of these steps would allow us to maintain public safety and respond to emergency calls for service. We have not had to make these adjustments to date.

Parking Complaints 

Given the changing needs of our city, particularly for those who are now working from home, caring for others, or trying to ensure the flow of goods and services, the Toronto Police is making adjustments to parking enforcement, effective immediately.

Until further notice, parking enforcement has been suspended for the following offences: 

  • On-Street Permit Parking Areas
  • On-Street Time Limit Offences such a 1, 2 and 3 Hour Parking
  • North York Winter Maintenance Bylaw 
  • Expired Vehicle Validation License Plates
  • Boulevard Parking 
  • School Zones with posted No Stopping/No Standing/No Parking Signage

The above parking offences may be enforced in exceptional circumstances where a significant traffic safety, and/or of community concern exists.  Parking Enforcement Officers will continue to have discretion to use enforcement tools as necessary to ensure the safe and orderly movement of vehicles in the city.  

As of March 25,The Toronto Police Service Parking Enforcement continues to exercise discretion with regards to street parking enforcement to accommodate the changing needs of our city, particularly for those who are now working from home, caring for others, or trying to ensure the flow of goods and services during this challenging period.

Effective immediately, the highest level of discretion will be applied to rush hour route enforcement. Only when an offence is having a significant negative impact on traffic flow in the immediate area will an infraction notice be issued. Also, the impounding of vehicles from rush hour routes will only be undertaken as a last resort.

“We are committed to working with our community to offer flexibility while ensuring the free flow of traffic throughout our city. Over the last week, our officers have been using discretion where we are able to and engaging the public in those cases,” said Superintendent Scott Baptist, Traffic Services. He continued, “We ask the public to continue to respect traffic and parking rules as much as possible, out of respect for their neighbours and fellow community members and we will continue to do our part to facilitate safe streets for everyone.”

Calls for Service 

We are not experiencing a significant change to our calls for service, however; we are asking the public to please not call 9-1-1 unless there is an immediate threat to life or property.  Any questions related to Covid-19 should be directed to local public health officials.

If you have questions about COVID-19, please seek out reliable and up-to-date information by visiting toronto.ca/covid-19 

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